Terms of Sale

Hours of Operation dots

DormVault products are available for sale on the internet. If you have questions or concerns you can reach our customer service department at 877-558-2858 between the hours of 8:00 AM and 3:00 PM Central Time.

Sale to End Users Only dots

The DormVault online stores sells and ships products to end user customers only. All other customers should make inquiries by email or phone customer service at 877-558-2858 between the hours of 8:00 AM and 3:00 PM Central Time.

Return & Refund Policy dots

If you are not satisfied with your purchase of a Cube Safe or Laptop Safe by DormVault, please call 877-558-2858 between the hours of 8:00 AM and 3:00 PM Central Time for a Return Material Authorization (RMA) request within 21 calendar days of the receipt of the product. ( DormVault’s are frequently given as gifts! )

If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the DormVault warehouse within 14 calendar days of the issuance of the RMA. A 25% open box fee will be assessed on any opened hardware or accessory unless the product is covered under the DormVault Warranty.

Defective Items dots

If you discover what you believe is a product defect for any Cube Safe or Laptop Safe DormVault branded product, please contact customer service at 877-558-2858 between the hours of 8:00 AM and 3:00 PM Central Time Such a defect, if any, is covered under the terms of your product's warranty.

Proof of Purchase dots

DormVault will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of a copy of your invoice by regular mail when your order is shipped.

Payment Methods dots

Credit Cards
You may pay by credit card no matter which ordering method you use. Card billing occurs when your order ships.

DormVault accepts Visa and MasterCard.

PayPal Email Payments
DormVault accepts payment by PayPal using their Email Payments system. We email you your invoice linking you to the PayPal system and then you make payment.

Personal or Business Check, Cashier's Check or Money Order
DormVault accepts personal or business checks, cashier's checks and money orders as valid forms of payment. If you wish to pay by personal or business check, cashier's check or money order, you will receive instructions by email about how to submit your payment

DormVault must receive your payment within 10 calendar days or your order will be canceled.

Sales Tax

DormVault is an internet retailer and is exempt from charging sales tax except in Iowa where the companies headquarters and operations are domiciled.

Shipping Options dots

DormVault offers convenient shipping options using the US Mail or Federal Express. International orders are shipped via the US Mail

USPS Priority Mail: Products shipped via Priority Mail are normally delivered within two to three business days after shipment.

UPS or Fed Ex Ground: Products shipped via ground service are normally delivered within five business days after shipment.

UPS or Fed Ex 2nd Day: Products shipped via two-day service prior to 5:00 p.m. CST are normally delivered by 4:30 p.m. local time two business days after shipment.

UPS or Fed Ex Overnight Delivery: Products shipped prior to 5:00 p.m. CST, via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.

Undeliverable Packages: Occasionally packages are returned to us as undeliverable. If you receive notice from the carrier that your package has been returned to DormVault as undeliverable, please contact us to make arrangements for reshipment.

Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us.

Order Processing dots

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card orders.

Prices

DormVault endeavors to offer you competitive prices on all products. Your total order price will include the price of the product (on the day of shipping) plus any applicable shipping charges. DormVault reserves the right to change prices for products displayed at the DormVault Store at any time.

Product Availability dots

Order lead time is the length of time it will take us to validate your credit card, assemble the right products and package your order. Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, DormVault will contact you via email and provide a revised shipping estimate.

DormVault reserves the right to discontinue products without notice.

Limited Product Warranty dots

From the date of purchase, Twin State Design Products LLC dba DormVault will repair or replace, at its option. any part or parts of its DormVaults found upon examination by Carapace Safe LLC to be defective in materials or workmanship for the life of the product. All transportation charges on Products submitted for repair or replacement must be paid by purchaser.

This Limited Warranty does not cover Products which have been damaged as a result of accident, abuse, misuse, neglect by the owner or any other party. This Limited Warranty does not cover Products damaged by Parties attempting to break-in or remove the DormVault.

There is no other Express Warranty. This is the exclusive remedy and any liability for any and all indirect or consequential damages or expenses whatsoever is excluded.

In no event, whether as a result of breach of contract warranty, tort (including negligence) or otherwise, shall Carapace Safe LLC or its suppliers be liable for any special, consequential, incidental or penal damages including, but not limited to loss of property, damage to associated property or cost of substitute products.

You must retain your purchase receipt. In the event you need to exercise a warranty claim, you must send a copy of the purchase receipt along with the Products or correspondence. Please call Twin State Design Products LLC at 877-558-2858 for return authorization and instructions.

Other Terms of Sale dots

DormVault is not responsible for typographical errors.

DormVault reserves the right to change the terms and conditions of sale at the DormVault Store at any time.

All sales at the DormVault Store are governed by Iowa law, without giving effect to its conflict of law provisions.